This learning path will teach the basics of using and administering Linux systems. The focus is on distro-independent fundamentals, including: installing and managing Linux software, using essential Linux commands, understanding and modifying the boot process, device and kernel management, basic scripting, configuring services, user and group management, system monitoring, networking and storage management, virtualization. This path will prepare students to pass the Linux Foundation Certified Linux System (LFCS) Administrator exam through on-demand training and real-time hands-on exercises.
In this learning path, you will learn core capabilities of Windows Server and Windows Client as well as supporting technologies like PowerShell and PowerShell Desired State Configuration (DSC)
The course will educate you on the details you need to know to be able to start writing PowerShell for Azure AD. By the end, our objective is to make you feel comfortable writing PowerShell to automate common management tasks for Azure AD. We’ll also provide you some real-world examples for where you can use PowerShell to be more consistent and save time.
This course is part of the Microsoft Professional Program Certificate in IT Support.IT Support: Cloud Fundamentals is designed to introduce the core cloud concepts to IT Support learners. This course provides an historical perspective of how IT has evolved to the point where it is now using cloud solutions. The course examines the different types of cloud solutions that are available, as well as the basics of cloud services, cloud usage models, and cloud security. The course concludes with an introduction to Microsoft Azure and Microsoft Office 365.
In this course, students will learn how to support the configuration tasks associated with Windows 10. Students will develop skills that include managing storage, files, drivers, and printers as well as how to configure network connectivity for Windows 10. This course will also cover managing and deploying applications.
In this course, students will learn how to support the installation tasks associated with Windows 10. Students will develop skills that include learning how to install and customize Windows 10 operating systems. Students will also learn about the new Windows servicing model and methods for keeping Windows up to date. The course will conclude with common post-installation tasks.
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 Operating Systems and supported devices in a Windows Server domain environment. This course will begin with an overview of Windows 10, its architecture, supported hardware devices, and device drivers. Then, this course will focus on troubleshooting O.S. and its hardware issues followed by troubleshooting printer issues and file recovery. Finally, the course will mark its conclusion by discussing troubleshooting with SysInternal Tools.
In this hands on course, students will learn about Microsoft Windows Containers. This course starts with an overview of Windows Container platform and its core capabilities. We will then cover use of Microsoft Nano Server and Windows Server Core inside containers. Also covered in the course is usage of Docker CLI (Command Line Interface) alongside PowerShell to perform common tasks like building container images using Dockerfile, running and removing containers. The course wraps up by looking ahead at various application frameworks like ASP.NET 4.5 / ASP.NET Core and IIS Server that are available to run inside Windows Containers.
This course explores basics of a feature introduced in PowerShell v4 – Desired State Configuration (DSC). DSC is a PowerShell way for describing and enforcing unified configuration of your infrastructure based on easy-to-use language elements. In the course we’ll start with DSC architecture and will move to basic configuration toolkit. After we’ll understand the basics, we’ll see how to use different components of DSC to ensure correct configuration of our infrastructure. At the end of the course we’ll see how to troubleshoot the most common DSC issues. This course will be useful for IT Pro and architects who are responsible for infrastructure management. Developer and test engineers can use DSC for quick preparation of the environment used in their day-to-day work.
This course is part of the Microsoft Professional Program Certificate in IT Support.This course provides insights into the communication skills and acumen needed to be a successful support agent. Effective communication, both with the customer and with internal resources at your company, is critical to the success of anyone considering a role in IT Support.The course begins with a review of effective communication strategies that will help you develop a rapport with your customer. You then examine ways to connect with your customer through phone, email, chat, and social media, including a demonstration of empathy and communicating at the customer’s level of expertise. Finally, you examine how to deal with challenging customers and how to defuse a customer’s anger. At the completion of the course, you will have a greater appreciation for the communication skills that a successful support agent needs to develop.This is the second in a series of four courses that are targeted to individuals who are considering a move into IT Support.
This course is part of the Microsoft Professional Program Certificate in IT Support.This course dives deep into the case management process and how to identify key issues that need to be documented throughout the evolution of a case. You will examine the reasons why documentation is so critical in the field of IT Support, and why it is so crucial for capturing all viewpoints within case documentation, from the support agent, to the customer, and to any other internal resource who may get involved.The course begins with an analysis of how to document different types of support cases, from advisory cases to reactive cases to escalated cases. The course then introduces you to various types of tools used to document cases. And finally, the course concludes with an examination of the different types of questions that a support agent needs to ask and document based on specific workflow situations.At the completion of the course, the student will have a greater appreciation for the importance of maintaining complete, detailed, and accurate documentation and when and how to apply that knowledge.This is the last in a series of four courses that are targeted to individuals who are considering a move into IT Support. This course is a follow up on the IT Support Troubleshooting course.
This course is part of the Microsoft Professional Program Certificate in IT Support.IT Support: Hardware Essentials is designed to introduce students to a basic understanding of the different types of computing devices (desktop computers, laptops, tablets, smartphones, etc.), computer components (CPU, memory, power supplies, etc.) as well as peripheral devices, storage devices, displays and connection interfaces.This course also includes an introduction to basic hardware troubleshooting skills.
This course is part of the Microsoft Professional Program Certificate in IT Support.IT Support: Networking Essentials is designed to introduce the core networking concepts to learners who are new to IT Support. The course begins by explaining the purpose of networking and then examines how networks are configured in homes, offices, between offices, and around the world with the Internet. This includes a review of network topologies, physical networking, and network protocols. The course concludes with an introduction to network troubleshooting, including how to troubleshoot common networking issues.
This course is part of the Microsoft Professional Program Certificate in IT Support.This course is a follow up to IT Support Fundamentals and delves deeper into the entire case management process, guiding you through each stage of the process. You will examine best practices on how to become a more efficient and effective troubleshooter, including training how to manage customer expectations and handle customer objections.The course begins with a basic review of the steps involved in troubleshooting a customer support case, from case assignment and scoping, to solution development, validation, and case closure. To support the troubleshooting process, the course provides tips and tricks on developing analytical solutions, troubleshooting best practices, and managing customer expectations. The course concludes with a look at how to handle customer objections to proposed solutions.This course is not a technical troubleshooting course that focuses on troubleshooting specific product issues; rather, it provides introductory-level soft skills training on how to efficiently and effectively troubleshoot any support case, regardless of the product. At the completion of the course, the student will have gained an in-depth knowledge of the steps involved in troubleshooting a customer issue throughout its life cycle.This is the third in a series of four courses that are targeted to individuals who are considering a move into IT Support.
This course covers the fundamentals of using and administering Linux systems. The focus is on distro-independent fundamentals, including: installing and managing Linux software, using essential Linux commands, understanding and modifying the boot process, device and kernel management, basic scripting, configuring services, user and group management, system monitoring, networking and storage management, virtualization. This course will prepare students to pass the Linux Foundation Certified Linux System Administrator exam.
In this course, students will learn how to manage and troubleshoot Windows 10. This course will deep-dive into the architecture and tools used for managing, monitoring, and troubleshooting the OS, Apps, and hardware. Students will learn about proactive and troubleshooting methodology, and how to identify and mitigate common issues.
PowerShell is Microsoft’s strategic task automation platform for IT Pros, It is a key component of Microsoft’s overall management strategy. PowerShell consists of a scripting environment, a script development tool (the PowerShell ISE) and a wealth of add-on functionality in the form of modules. PowerShell also ships for down-level systems including Windows 7, 8.1 and Server 2012. This course provides a great foundation to PowerShell. It covers the fundamental aspects of PowerShell and demonstrates the many new and improved features that come with PowerShell Version 3. We also discuss PowerShell V4 and V5.
In this course, students will learn how to secure the Windows 10 OS and protect the data on the device. Students will be introduced to common methods used for authentication and access control. This course will teach how to configure file and folder permissions and creating security policies. Students will also be introduced to the different types of external threats and how to leverage features like encryption and firewalls, as well as tools like Windows Defender.
This course explores the new features in Windows Server 2016 for students who are familiar with Windows Server 2012. The course begins by taking the learner through some of the new security features that can help harden a server environment. Advances in Hyper-V for server virtualization are examined, then an in-depth view of Software defined storage will be explored. New options in application hosting in the form of Containers and Nano Server are opened up. Finally, a modern look at server management with new technologies that give better efficiency to administration.
Looking to stay ahead of the security curve? As you get to know the new security architecture and features of Windows 10—and learn to deploy them—gain the insights and knowledge you'll need for the future.Microsoft security engineers have hardened the operating system at every layer of the stack, reducing the attack surface with new security features that help protect against a range of threats. Join a team of experts to explore the ever-increasing levels of security within Windows 10.You'll start with the Windows 10 defensive stack, including bundled security features.Configure endpoint security, review additional security tools, like Windows Information Protection and Windows Defender Exploit Guard. In this course, you'll get practical details on built-in, end-to-end protections and support for the larger ecosystem of ISV and OEM partners.
You will learn how to support the configuration tasks associated with Windows 10. You will develop skills that include managing storage, files, and printers as well as how to configure network connectivity for Windows 10.You will also learn how to manage authorization and authentication of users. This course is part of a series of support focused Windows courses. It is intended for individuals working in an IT Support role.Configure networking for Windows 10.Configure Storage for Windows 10.Configure data access and usage in Windows 10.Configure remote management in Windows 10.Configure authorization and authentication.
You will learn how to support the installation tasks associated with Windows 10. You will develop skills that include learning how to install and customize Windows 10 operating systems and applications and configure web browsers and OneDrive.You will also learn about upgrading and migrating to Windows 10. This course is part of a series of support focused Windows courses. It is intended for individuals working in an IT Support role.Prepare to install Windows 10Install Windows 10Configure devices and device drivers.Perform post-installation configuration tasksPersonalize Windows 10Implement Applications
You will learn how to support the maintenance tasks associated with Windows 10. You will develop skills that include learning how to manage network and device security.You will also learn about backup and recovery as well as how to optimize performance of Windows 10. This course is part of a series of support focused Windows courses. It is intended for individuals working in an IT Support role.Set up Windows Update.Perform system maintenance and performance in Windows 10Configure backup, restore and recovery of system and data in Windows 10.Configure advanced management tools.Describe malware mitigation and avoidance techniques.
In this lab, you will learn the basics of navigating the Linux operating system. You will learn core concepts such as using the help system, navigating the file system and using common tools like to manage files and directories.