IT Support Professional (EDX)

This learning path contains a collection of OpenEdx courses designed to teach IT Support.

0 (0)
6 Lectures
0 Labs
Beginner
Feb 14 2019
Microsoft
Feb 14 2019

This course is part of the Microsoft Professional Program Certificate in IT Support.IT Support: Cloud Fundamentals is designed to introduce the core cloud concepts to IT Support learners. This course provides an historical perspective of how IT has evolved to the point where it is now using cloud so...

Microsoft
Feb 14 2019

This course is part of the Microsoft Professional Program Certificate in IT Support.This course provides insights into the communication skills and acumen needed to be a successful support agent. Effective communication, both with the customer and with internal resources at your company, is critical...

Microsoft
Feb 14 2019

This course is part of the Microsoft Professional Program Certificate in IT Support.This course dives deep into the case management process and how to identify key issues that need to be documented throughout the evolution of a case. You will examine the reasons why documentation is so critical in t...

Microsoft
Feb 14 2019

This course is part of the Microsoft Professional Program Certificate in IT Support.IT Support: Hardware Essentials is designed to introduce students to a basic understanding of the different types of computing devices (desktop computers, laptops, tablets, smartphones, etc.), computer components (CP...

Microsoft
Feb 14 2019

This course is part of the Microsoft Professional Program Certificate in IT Support.This course is a follow up to IT Support Fundamentals and delves deeper into the entire case management process, guiding you through each stage of the process. You will examine best practices on how to become a more ...

Microsoft
Feb 14 2019

This course is part of the Microsoft Professional Program Certificate in IT Support.IT Support: Networking Essentials is designed to introduce the core networking concepts to learners who are new to IT Support. The course begins by explaining the purpose of networking and then examines how networks ...

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