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Introduction to Windows 10 Support

Course Overview
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 Operating Systems and supported devices in a Windows Server domain environment. This course will begin with an overview of Windows 10, its architecture, supported hardware devices, and device drivers. Then, this course will focus on troubleshooting O.S. and its hardware issues followed by troubleshooting printer issues and file recovery. Finally, the course will mark its conclusion by discussing troubleshooting with SysInternal Tools.

Course Details
  • Author: Abu Zobayer
  • Length: 2 hours, 52 minutes, 30 seconds
  • Lab: 0 hours, 0 minutes, 0 seconds
  • Published: 2018-07-29
  • Level: 200

Who this course is designed for
  • IT Professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.

Course Objectives

What You Will Learn
  • Overview of Windows 10
  • Recovering BitLocker-Protected Drives
  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Resolving Hardware Issues
  • Reverting a Problematic Device Driver
  • Installing and Sharing a Printer
  • Recovering Deleted File by Using File History

Course Pre-Requisites

Prerequisites:
  • Networking fundamentals to include Transmission Control Protocol / Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)

Course Modules

Overview of Windows 10

This module covers various Windows 10 fundamentals, high-level architecture, and often-used troubleshooting tools. 

Lessons: 
Overview of Windows 10
Troubleshooting Steps
Troubleshooting Tools

Troubleshooting Startup Issues

This module describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).

Lessons:
Windows 10 Recovery Environment
System Restore
Troubleshooting startup settings
Troubleshooting O.S Services
Recovering BitLocker protected Drives


Troubleshooting Hardware and Device Drivers

This module explains how to support users that utilize a multitude of devices that run Windows 10. It describes how an Operating System uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issues that might occur. 

Lessons:
Troubleshooting Device Drivers Failures
Overview of Hardware Troubleshooting
Resolving Hardware Issues
Configuring Registry

Installing Share Printer

This module provides an overview of installing Share Printers in Windows 10 on Windows Server. Then, we will discuss troubleshooting issues with printer access.

Installing Share Printers

File Recovery: Recovering Data and Operating Systems

This module explains how to use file recovery and troubleshoot deleted files. It also describes how to recover a Windows 10 computer.

Lessons:
File Recovery in Windows 10
Troubleshooting File Recovery 

Troubleshooting with SysInternal Tools

This module explains how to use sysinternal tools and review more details of troubleshooting with sysinternal tools. This module will walk you through some of the key sysinternal tools and use cases.

Troubleshooting with Sysinternal Tools

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